A Consumer is anyone who buys any goods or avails a service for a consideration, which has been paid or promised or partly paid or promised, or under any system or deferred payment, either his personal use or to earn his livelihood through self-employment. It also includes a beneficiary of such goods/services when such use is made with the approval of such person. The Consumer Protection Act, 1986 provides consumers: Right to Safety; Right to be informed; Right to Choose; Right to be heard; Right to Redressal; and Right to Consumer Education.
The Consumer Protection Act, 1986 is benevolent social legislation that lays down the rights of the consumers and provides for promotion and protection of the rights of the consumers. The first and the only Act of its kind in India, it has enabled ordinary consumers to secure less expensive and often speedy redressal of their grievances. By spelling out the rights and remedies of the consumers in a market so far dominated by organized manufacturers and traders of goods and providers of various types of services, the Act makes the dictum, caveat emptor (‘Buyer Beware’) a thing of the past.
With the advent of the Consumer Protection (E-Commerce) Rules, 2020 (” E-Commerce Rules”), which was notified by Ministry of Consumer Affairs, Food and Public Distribution on July 23, 2020, the consumers aggrieved by the purchase of goods from e-commerce platforms have a special law in addition to the consumer protection act, which specifically deals with the duties of not only e-commerce entities but also of sellers. E-commerce Rules in a way not only regulates the manner of the transaction between the e-commerce platforms and the consumers but it also regulates how the e-commerce entities will conduct its business in India.
We have a team of best consumer court lawyer in Delhi for all consumer court matters. We provide very strong drafting and vetting services for all consumer notices, consumer complaints and all legal services of consumer court. From representing clients who have been victims of unfair trade practices and/ or restrictive trade practices to clients who have been victims of spurious service and goods, our leading consumer law advocates at Lexoracle cater to a variety of client requirements. Bringing victory for our clients is the driving force of our lawyers.
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